Frequently Asked Questions
- Dial 0870 339 1185 free within your calling plan
- 0870 339 1185 is a fantastic new service that enables you to make international calls direct from your landline or mobile to hundreds of worldwide destinations. With some operators now including calls to 0870 339 1185 numbers within their calling plans, you may be able to make cheap international calls right now they may even be FREE to call on some plans.
- 0870 339 1185 International Calls on T-Mobile
- T-Mobile recently announced calls to 0870 339 1185 numbers will now be included in its' new range of Flext tariff plans. This is great news for users wanting to make cheap international calls.
To take advantage of this amazing deal, existing customers simply need to call T-Mobile customer services on 150 and request a switch to one of the new tariff plans today. Don't worry you are not going to sign up to a new contact. This will only be an amendment to your current contract. Once switched to one of the new plans you can immediately dial our 0870 339 1185 access number and call over 200 worldwide destinations within your bundle of minutes. No other network operator is offering this amazing deal right now! - T-Mobile Frequently Asked Questions
- Select the FAQ's you would like to view; If there is anything you cannot find, then contact our customer care team help@etissal.com
- What is the new deal T-Mobile is offering?
- T-Mobile recently launched an offer for existing customers which now includes 0870 339 1185 numbers within the Flext calling bundle. Therefore customers can now make calls to hundreds of worldwide destinations using our 0870 339 1185 access numbers. For more details visit
www.t-mobile.co.uk - What Flext plans are available to switch to?
- Simply by calling T-Mobile on 150 you can switch to any of the following Flext tariff plans as long as they are equal to or of greater value than your current plan.
For more details visit http://www.t-mobile.co.uk/services/uk/flext-refresh/Plan (18 Month) Monthly Credit Web 'n' Walk Flext 35 £175 Yes Flext 40 £225 Yes Flext 50 £325 Yes Flext 60 £425 Yes Flext 75 £575 Yes Flext 100 £775 Yes - I don't have a Flext plan currently, can I still swap to this new deal?
- As long as you switch to a Flext plan of equal or greater monthly value than your current plan they you are free to switch. Subject to T-Mobile standard migration policy.
- Do I have to take out a new contract or extend my current contract?
- No, you can switch to the new Flext plans for the remainder of your contract period subject to standard T-Mobile migration policy. Contact T-Mobile on 150 to discuss your individual plan
- This deal says I can make international calls direct, why should I use the 0870 339 1185 access number?
- The list of available destinations for T-Mobile customers is small and for calls to mobiles the cost of the call is £1 per minute. Using our 0870 339 1185 access numbers you can call over 200 worldwide destinations and in most cases you can talk for longer and much cheaper using 0870 339 1185
- Is this deal available for new T-Mobile customers?
- Existing T-Mobile customers can switch right now. The new deals will be made available for new T-Mobile customers from 1st April 2009.
- What happens if I call the number outside of the advertised times?
- Because of the cost of connecting calls to different destinations around the world varies, the rates we are offered by the telecoms operators reflect this. Therefore you will notice some of the more expensive destinations will not be as freely available to call as some others
- Does T-Mobile have a fair usage policy
- The new plans do come with a fair use policy for calls to 0870 339 1185 and for direct international calls. T-Mobile stipulate that you can use up to a maximum of half of your inclusive allowance for calls to 0870 339 1185 numbers and up to a max of half for any direct international calls.
See T-Mobiles website for full terms and conditions.
Still haven't found the answer to your question, simply email us on help@etissal.com and we will get back to you within 48 hours. - 0870 339 1185 Numbers free to dial at certain times
- Calls to 0845 and 0870 339 1185 numbers are now free with BT depending on your Calling Plan (free at the weekends with the Unlimited Weekend Plan; during the evening and at the weekend with the Unlimited Evening and Weekend Plan and anytime with the Unlimited Anytime Plan).
- What was BT's recent announcement?
- BT announced on 16th January 09 that calls to numbers starting 0870 339 1185 will be included in calling plans and therefore free to dial from BT landlines at certain times. In other words, calls to these numbers are now automatically included in BT calling plans,
- When can I call 0870 339 1185 for free on my BT calling plan?
- Calls to 0870 339 1185 numbers are now free with BT depending on your calling plan (free at the weekends with the Unlimited Weekend Plan; free during the evening and at the weekend with the Unlimited Evening and Weekend Plan and free anytime with the Unlimited Anytime Plan).
- Have BT placed any restrictions on this offer?
- BT have stated that they will continue to charge for 0870 339 1185 used for "dial-up" and "indirect access" services. However they have yet to publish a list of any 0870 339 1185 to be excluded from this offer. In addition a fair usage policy applies. To date no Etifone customers have been charged for dialing our 0870 339 1185 access number within their calling plan. Please ensure that you understand what your service provider will charge you for these calls.
(Tip: See how can I check if I will be charged to calls this 0870 339 1185 number?) http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25502&s_intcid=con_search_KR_0845 - What is BT's fair usage policy for 0870 339 1185 number?
- A usage policy of a maximum per call duration of 60 minutes plus 1000 minutes or 150 calls a month. If you exceed these limits you'll just be charged the standard BT rates until further notice. Click here for information.
- What will happen if I exceed the Fair Usage Policy?
- If you exceed the Fair Usage Policy (either 60mins per call duration, 1000 minutes or 150 calls in a given month), BT's website indicates: "you'll receive an SMS to your landline, informing you that you've breached the Fair Usage Policy and will be charged at BT's standard rates for any further calls to 0845 & 0870 339 1185 numbers (an 8p set-up-fee applies).
If you exceed the Fair Usage Policy you'll no longer receive free calls to 0845 and 0870 339 1185 numbers."Daytime Evening Weekend Call to an 0845 number 1.96p 0.49p Call to an 0870 number 5.88p 1.47p - What is an indirect access number?
- An indirect access number is a number or code which is dialed prior to an identifiable final destination phone number.
- What if I dial the 0870 339 1185 number from another provider or mobile phone?
- You can call our access number from other mobile and landline providers’ however charges may vary. All charges and scenarios referred to on this site are based on BT calling plan customers Please make sure you understand what your telephone service provider will charge for calling our 0870 339 1185 access number.
- How can I check if I will be charged to call this 0870 339 1185 number?
- If you want to be absolutely certain how your service provider will treat calls to 0870 339 1185 numbers simply make a test call and check your bill to see how the call was charged.
1.) Make a 30 second call to any international destination using our 0870 339 1185 access number.
2.) After waiting a short period, check your on-line bill or contact your telephone service provider to see if you were charged for the call. If it shows a zero cost for the call to the Etifone access number, then it came out of your Calling Plan inclusive minutes. - What if I make a call outside my monthly calling plans? (How much will it cost?)
- This will vary depending on the telephone service provider you use and the calling plan you are on, remember it is your responsibility to check the charges with your service provider. BT currently advertise standard charges to 0845 and 0870 339 1185 numbers outside of your calling plan as (an 8p set-up-fee applies).
Etifone will make no charge to you for calls to the service.Daytime Evening Weekend Call to an 0845 number 1.96p 0.49p Call to an 0870 number 5.88p 1.47p - What happens if I call the number outside of the advertised times?
- Etifone publishes a full list of destinations and availability times on our web site. Outside of these published times your call will not be connected to the international destination.
- Will I receive another bill from you?
- No, you will only be billed by your existing service provider for calls to our access number or if you have a BT calling plan and are eligible to make calls to 0870 339 1185 numbers within that plan then you will see those listed in your inclusive minutes.
- Why can I call some destinations 24/7 but others 24/5 or 8am/6pm Monday to Friday only?
- Because of the cost of connecting calls to different destinations around the world varies, the rates we are offered by the telecoms operators reflect this. Therefore you will notice some of the more expensive destinations will not be as freely available to call as some others.
Still haven't found the answer to your question, simply email us on help@etissal.com and we will get back to you within 48 hours.
T-Mobile FAQ's
0870 International Calls on BT
BT recently announced calls to 0870 339 1185 numbers will now automatically be included in BT Calling plans and therefore FREE to dial from BT landlines. BT have reserved the right to continue to charge for 0870 339 1185 numbers used for "indirect access" services. However they have yet to publish a list of any 0870 339 1185 numbers to be excluded from this offer. Therefore if you have a BT calling plan and as long as they don't charge you to dial 0870 339 1185, these international calls won't cost you a penny!
Even if you can't make free calls to 0870 339 1185 numbers on your calling plan, chargeable calls are still great value for money. BT's standard charging policy to call 0870 339 1185 numbers is advertised as 8p set-up fee and thereafter 5.88p/min daytime or 1.47p/min evenings, so you can still save money on international calls using our 0870 339 1185 numbers.
Call charges from other operators may vary. Please ensure you understand what your telephone service provider will charge for these calls.
BT Frequently Asked Questions
Select the FAQ's you would like to view If there is anything you cannot find, then help@etissal.com
USA ................................................ £0.01p/min
India ............................................... £0.06p/min
China ............................................. £0.03p/min
Ghana ............................................ £0.08p/min